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Our Services
Key components

Standard Quality Processes

We provide a wide range of services to our clients and help them in turn provide high quality operations to their customers.

01
CSR Monitoring and Feedback Process
02
Calibration
03
Proprietary Quality of Sale Process for Outbound Programs

We have elaborated call monitoring, calibration sessions; process monitoring and feedback…

AGlobe has a Calibration Process in place to align the various Quality measurement…

AGlobe has successfully initiated a proprietary Quality of Sale Process for all Outbound…

Key components

Standard Quality Processes

We provide a wide range of services to our clients and help them in turn provide high quality operations to their customers.

01
CSR Monitoring and Feedback Process

We have elaborated call monitoring, calibration sessions; process monitoring and feedback…

02
Calibration

AGlobe has a Calibration Process in place to align the various Quality measurement…

03
Proprietary Quality of Sale Process for Outbound Programs

AGlobe has successfully initiated a proprietary Quality of Sale Process for all Outbound…

Who We Are

AGlobe Communications value proposition allows customer management through a combination of BPO, call center and transaction processing capabilities. The company offers a complete range of solutions from customer care support, collections, customer acquisition, claims processing, reconciliations and investigations, research analysis to information services.

About Us
End-Customer Satisfaction

End-Customer Satisfaction

Client Feedback Process

End-Customer Satisfaction

Quality Monitoring System

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Agent Incentive & Feedback Mechanism

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Training

Our Quality Mission

Quality Process

We have consistently maintained/exceeded industry standards for customer satisfaction across all our operations.

Our Mortgage Customer Support Operation was rated 90% in a Gallup Customer Satisfaction Survey conducted on behalf of our Client.

We meet and beat all our quality objectives by:

  • Benchmarking and setting new standards for Quality metrics compared to current standards
  • Aligning all internal and external Quality Processes
In doing so, we continuously improve overall performance and continuously add value to our client’s business by improving customer experience.

Get solutions for Business

AGlobe Communications value proposition allows customer management through a combination of BPO, call center and transaction processing capabilities. The company offers a complete range of solutions from customer care support, collections, customer acquisition, claims processing, reconciliations and investigations, research analysis to information services.
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Services

What we do

We delivers seamless customer management solutions by integrating BPO, call center operations, and transaction processing expertise. Our comprehensive services encompass customer care support, collections, customer acquisition, claims processing, reconciliations, investigations, research analysis, and information services—ensuring end-to-end efficiency and excellence.

Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through voice, e-mail or chat on a 24/7 basis.

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Collection Services

We work for a variety of different industries and companies. Our clients range from Organizations in the Professional Services...

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Telemarketing Services

Our telemarketing outsourcing services target potential customers for the marketing and sales of goods and services by generating...

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Technical Support Services

We offer round–the-clock technical support to customers to resolve problems relating to hardware, software, consumer products, etc.

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Other Service Offerings

Cross sell and Up Sell Programs, Direct Marketing, Data Mining, Application Processing, Account Activation, Customer Surveys, Data Verification, etc.

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Testimonial

We are Very Happy to Get Our Client’s Reviews.

Discover what our satisfied clients have to say about their experiences. Our testimonials highlight the dedication, quality, and impact of our services, providing valuable insight into the positive changes we’ve helped foster. Hear from those who’ve experienced the results firsthand and see why we’re trusted by many.
AGlobe Communications has transformed our customer service operations with their seamless integration of BPO and call center services. Their team's dedication to providing efficient and personalized support ensures our clients' needs are met promptly.
Alex WalkerManager
We rely on AGlobe Communications for end-to-end solutions, from customer care to collections. Their expertise in transaction processing has improved our efficiency and customer satisfaction levels. The thorough research and analysis they provide make decision-making more informed and effective.
Emily SmithCustomer Service Supervisor
AGlobe Communications' comprehensive service offerings have been invaluable to our company. Their customer acquisition, claims processing, and reconciliations services streamline our operations, reducing costs and improving outcomes.
Neil RaidAccount Director
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