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Human Resources & Training
AGlobe has consistently outperformed the BPO industry’s growth rates. Today, as one of the fastest growing BPO companies, we have the ability to attract, retain and grow high quality talent. Our brand equity allows us to attract India’s best skill holders and our diligent recruitment process ensures that we find the right employee for the right position. We care for our employees and invest in grooming them to excel at a global level. Customized training programs create a multi-skilled, highly motivated workforce thus increasing process efficiencies and leading to reduced operational costs.
Our People
Work Environment
AGlobe offers a healthy work environment to foster a feeling of belonging amongst employees and to facilitate personal growth as well as career advancement. This is complemented by a culture of professionalism, a commitment to meritocracy, an innovation driven organizational structure and lots of cross-functional work groups that result in real learning.
We continuously strive to meet employee expectations, be it recognition and rewards, incentives and benefits, professional development or educational growth. AGlobe has created a performance driven culture with incentive packages that improve performance and rewards performers.
Constant two-way communication keeps us abreast of employee issues and enables employees to keep track of the company’s overall direction and goals. Daily team briefings, an open-door policy with the senior management establishes transparency in our communication.
To provide a stimulating environment for our employees, we offer world- class business process outsourcing infrastructure. Our operations facilities are equipped with recreation rooms, transport and concierge facilities that combine to offer high quality work life.
At the frontline Representative (CSR) level, the ideal skill set includes strong written and verbal communication skills in English, an analytical approach and the self-confidence to learn and grow with the organization. A positive attitude and the ability to work in teams is a given.
At the Mid to Senior Management level, skill sets and competencies are a given. A person’s ability to perform and his career growth path are critical indicators of his ability to deliver above and beyond the expectations of his peers.